Policies

Terms of Service-Cancellations & Payments Policies

Cancellation Policy

  • BUSINESS DAY CANCELLATION (between 9-5pm),
  • 3 BUSINESS DAY CANCELLATION for HOLIDAYS (between 9-5pm).

Payment cannot be refunded for less than 1 business day notice. 

For best coverage, give us 1 week notice. 1-2 weeks for booking on the weekend. 1 month holidays. 🙂

Why?

Your furry bundle of joy deserves time and attention, according to a schedule that’s convenient for you. Therefore, we never overbook. Once you’ve contracted our services, we turn business away to accommodate you. Regular rates apply including those times when a walker arrives to find that you don’t need a visit or that your pet isn’t present.

Alternatively, it is extremely common to have two visits taking place in the same area simultaneously.  When a Pet Caregiver is scheduled for a visit, any other request in that area for the same time slot is then given to a different Caregiver. 

When there is a late cancellation, the pet sitter must be paid for that visit, as they could have been assigned to another client being seen at the same time.

Therefore Pet Caregivers get paid for late cancellations, regardless of whether or not they completes the walk/sit.

BUSINESS HOURS

MONDAY-FRIDAY 9am-5pm

Service requests accepted until 3 pm weekdays.

It is important to book early, especially during holidays. Book in advance and save money.


Emergencies

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Emergencies happen. Flight cancelled? Need to extend service? We now offer limited after-hours service requests. Email fetch@pawfectday.com with the subject “Emergency”.

*Rush fee: $10 per request
(SAME DAY, After 5pm, Saturday, Sunday)


Dog Walks

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The cost of operation is on the rise. Please help us keep costs low by providing the following: baggies, leash, collar, pee pads and dog license.


Scheduling

Fill out our reservation form online.  If services are available we will get you on the calendar right away and we’ll follow up with an invoice shortly thereafter.

Your privacy is important. Our web site is encrypted and we do not sell, or share your personal information. Due to the sensitive information in LeashTime, scheduling, rescheduling, billing and cancellations go through the Manager. Our Pet Caregivers do not have authorization to bill or schedule. We’re a one stop shop!


Service Requests

Please do not text your service requests. Text messages are stored on one device, the phone. If the phone should be lost, damaged, or reset to default settings, text messages can be lost and or deleted.  Please email your request for future services.  Emails are stored in a server and can be retrieved from any device. Thank you.


Consultation

We are happy to offer you one complimentary consultation. This is a short meet and greet with your Pet Caregiver. This is a great opportunity to go over leash, baggies, collar and treat locations.

Need to go over new notes? No problem! We are happy to follow-up with additional visits as needed. Additional consultations/$20.


Holiday Visits

We encourage you to reserve early for holiday appointments, especially Thanksgiving, Christmas, and New Year’s. We begin planning holiday schedules about one month in advance. Although we can accept requests before this time, we cannot confirm your visits until the schedule has been set. Holiday rates will be applied $10. Holiday Late requests will be subject to an additional $10 Rush fee.


Billing

Major credit cards accepted. Billing occurs in advance, every Tuesday. Your invoice will be sent from notice@leashtime.com.  Check your spam folder.

HOLIDAY BILLING OCCURS 2 WEEKS IN ADVANCE.


Bad Weather

We reserve the right to shorten or cancel a walk should the weather bear a risk to either the pet or walker. This includes but is not limited to hurricanes, flooding, heat wave, high winds and snow storm. Remaining time will be spent indoors where allowed. Notifications will go out.


Keys

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We require two sets of keys. One for our Pet Caregiver, the other on file in case of a lock-out or last minute request. Keys are kept on file for future care. Please tag and label both sets (for security purposes, do NOT write address on tag).

Untagged keys will incur a fee of $10/set. Key service options can be found under Services and Fees tab.


PET CAREGIVER

Ongoing visits will be assigned to one Pet Caregiver. However, while rare, situations beyond our control may arise. In the case of an emergency, we may assign a fill-in Pet Caregiver, keeping as close to your schedule as possible. We want to make sure you are always covered!

Please keep notes in LeashTime up to date, as notes are reviewed in advance.

We ask that you list Pawfect Day as a back-up with your Doorman/management. You will be notified if any changes are necessary.


Disclaimer

Pawfect Day services, including pet sitting and related services, are provided on an “as is” and “as available” basis, unless otherwise specified in writing. We make no representations or warranties of any kind, express or implied, as to the operation of our services unless otherwise specified in writing. To the full extent permissible by applicable law, Pawfect Day disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. We will not be liable for any damages of any kind arising from the use of any of our services, including, but not limited to direct, indirect, incidental, punitive, and consequential damages, except for such losses incurred by you directly arising from our sole gross negligence or willful misconduct. In addition, and without limiting the generality of the foregoing waivers and disclaimers, Pawfect Day is not liable for any actions or omissions of third parties that may visit your home while you are away, including, without limitation, friends or relatives that may injure your pets or property.

Terms of service are subject to change at anytime without notice. Any changes will be posted on our website and will supersede any written documents you may have received at the initial meet ‘n’ greet.