Read Our
F.A.Q.'S
We never pack walk! Our walks are one on one, with the exception a fur-sibling.
We understand the importance of routines and structure for furkids! Due to the unique challenges of maneuvering from point A to point B in all climates as well as meeting each and every furkid's needs, we reserve a two-hour window for our walkers to arrive around the time of your scheduled walk. For example, if your pup is scheduled for a 1PM walk, you can expect your walker will arrive sometime between 12PM and 2PM. This window helps us manage constantly varying schedules, bad weather, toweling dogs off after rainy or snowy days, varying travel times between clients, and of course taking into account when the doorman just can't find the keys promptly enough (for whatever reason). We offer a 1-hour pickup window under certain circumstances.
No! While establishing a regular walk schedule is certainly recommended, we are happy to accommodate you on an as needed basis. Please note that walks not booked in advance may prove a bit more difficult to allocate walkers for during a highly desired time frame (ie, midday) without advance notice.
Backyards are a dime a dozen in CT, but one's wildest dream in NYC! If your pup isn't digging a walk, we can let them out onto your property for a potty, play time, and some TLC. *Please note, this service falls under the puppy visit rate.
Each of our walkers is fully insured and bonded by The Business Insurers of the Carolinas.
Yes! We believe consistency is of the utmost importance in ensuring your dog gets the most out of their walks. For all full-time clients (3 or more days per week) we assign each pup to one main walking buddy that sees them everyday pending any planned vacation days or unexpected sick days (in those cases, we will always set your pup up with another buddy so they will never be without their walk). For clients with less frequent visits, we will do our absolute best to ensure as much consistency as possible but we appreciate your welcoming a few familiar faces for your pup based on availability!
We understand plans change and things happen! If you need to cancel a walk or service, please let us know the day before. This gives us time to reallocate the time to a different pooch and to allow the sitter to make alternate arrangements Cancellations received less than 24 hours before the time of scheduled service will incur a cancellation fee of 100% of the cost of service.
We can almost always accommodate last minute walk requests. Please add $10 to our regular rates for requests made outside regular business hours and/or needs to be resolved within less than 1-business day.
Some furkids love the dog park! Others do better on long strolls around their neighborhood. Together we can decide what is best for your pup’s daily routine. While we do offer trips to the dog park, please note that due to the fact that we are bonded and insured, our insurance applies a deductible for any incidents resulting at a dog park where dogs are voluntarily unleashed, and a waiver must be signed prior to any outings at a dog park.
Easy, through your Time to Pet parent portal! We accept all major credit cards, and payments are fully automated through Time to Pet. Your card will be automatically charged each week for the previous week of services, with the exception of overnight stays, which are billed in advance. We typically process billing on Mondays, however this may vary during a holiday week depending on what day of the week said holiday falls on.
We understand your home holds some of your most precious possessions, and we want you to feel comfortable with the entry process, so, we offer a couple different methods. Typically, we require two sets of keys to be given to your walker during their consultation with your furkid, before walks are scheduled; one is for our Pet Caregiver, the other on file in case of a lock-out or last minute request. Keys are kept on file for future care. Another option would be to provide a lock box with at least 1 full set. Please check with your building for lockbox approval. Or, if you have a doorman/front desk you are welcome to leave your key for us to use. We ask that you make sure your front desk has both "Pawfect Day” and your specific walker’s name on file. If your walker is ever out sick or on vacation we will take care of the key handoff and/or notify you with plenty of time to alert your front desk.
Fur sure! Just let us know how, what, where, and when to feed them. All feeding specificities can be added to your pup's profile or emailed and/or to us to make sure your walker is notified.
We’re more than happy to administer pills, topical medication, and really anything that doesn’t specifically require a veterinary background to dogs, cats, and other small animals. Let us know how we can help your furkid!
Pawfect Day offers service to all areas of Manhattan south of 96th street! If you are curious to know if your neighborhood has an available walker, just shoot us a message. We offer services in Fairfield county, Connecticut too! This includes the following cities for immediate availability: Westport, Wilton, Weston, Fairfield,Danbury, Redding, and Bridgeport.If you don’t see your neighborhood listed,give us a howl too, there’s a good chance we can still service your area. :)
extra ‘impawtant’ info
Yes, we charge for all major holidays ($15 per visit, holiday rush fee is $30).
Regular rush fee/same day requests.
Last minute cancellations (>24 hours) will incur a cancellation fee of 100% of the cost of service.
